If you'd like to purchase a BLAK item but need custom sizing or a custom fit, click through here to enter the details about the garment you'd like and a BLAK team member will contact you to process your request. All requests are subject to confirmation, and completing this form does not constitute an order. All custom made garments cannot be returned or exchanged and custom orders generally take around 8-10 weeks.
The following excludes our made to order bridesmaids range.
We aim to have your order sent out within 24 hours of receiving. If you require an urgent or Saturday delivery please contact us on firstname.lastname@example.org, we will do our best to make this happen for you.
CLICK & COLLECT
At checkout we offer the option to collect from either of our locations, simply choose your store, date and time. This option is free, and can be same day pick up.
TRACKING & COURIERS
We use NZ Post Courier for most deliveries. A tracking number will be emailed to you when your order has been dispatched, you will then be able to follow the progress of your delivery through the link supplied.International orders will either use Nz Post Courier or DHL.
Shipping in New Zealand is FREE on all orders over $200! Standard rate shipping for orders under $200 is a $6 flat rate. Shipping within New Zealand will generally take between 2 - 3 working days. Rural deliveries may require an extra 1-2 days.
International shipping is a $25 flat rate. Shipping time frames for international orders are between 5 - 10 days. If you require an urgent or delivery please contact us on email@example.com and we will do our best to make this happen for you (there may be an extra cost)
Extra fees for duties and taxes may be charged to you as the purchaser from your local government upon your item entering your country if you have exceeded your local threshold levels. As it varies from country to country, you are best to refer to your local customs office for charges that may occur.
We understand it can be tricky ordering online without trying on your items. If for any reason your item is not as expected, we are more than happy to help you exchange or to fully refund your purchase within 14 days of your purchase. This applies to all items but excludes our made to order Bridesmaids service or custom-made mainline orders. Please return items in unused condition with original tags, with the return form and reason for return to:
89 Maunganui Road,
Once an item is received BLAK will process your refund, which can take 2-4 days to show in your bank account. Any questions on your returned item please email firstname.lastname@example.org to resolve.
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