Isle of Eden - Frankie

We’re different. Isle of Eden is NZ owned, and all our frames are designed and distributed from our Auckland based studio on the sunny North Shore. We put a firm focus on creating quality products with small environmental footprints, and endeavour to work with only the top materials suppliers around the world to produce limited-run products, at an accessible price point.

Shipping

We aim to pack and dispatch all orders within 24 hours of receiving them.

If you require urgent or Saturday delivery, please contact us at online@blak.co.nz before placing your order. We'll do our best to accommodate your request (additional charges may apply).

New Zealand

• Free shipping on all orders over $150 NZD
• $9 NZD flat rate for orders under $150
• Delivery: 1–2 working days
• Please allow an additional 1–2 working days for rural addresses.

Australia

• $30 AUD flat rate
• Shipped via DHL Express
• Delivery: 3–5 working days

International

• $60 NZD flat rate
• Shipped via DHL Express
• Delivery: 5–10 working days

If you require expedited international shipping, please contact online@blak.co.nz and we'll do our best to assist (additional charges may apply).

Click & Collect

Collect your order from either of our stores by selecting Click & Collect at checkout. Simply choose your preferred location, date and collection time.

This service is free, and same-day collection is available where possible.

Tracking

All New Zealand orders are shipped with NZ Post Courier. International orders are sent via DHL Express.

Once your order has been dispatched, you'll receive a confirmation email with your tracking number so you can follow your delivery.

Duties & Taxes

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

As customs regulations and thresholds vary by country, we recommend contacting your local customs office for more information before placing your order.

⎯

Returns

We understand that shopping online can be difficult without trying items on.

If your purchase isn't quite right, we're happy to offer a refund or exchange on full-priced items returned within 14 days of receiving your order. Please note that different return conditions apply to Sale items. Read the policy below.

Please note:

• Made-to-order Bridesmaids garments are not eligible for return.
• Custom-made Mainline orders are not eligible for return.
• Items must be returned in their original, unworn condition with all tags attached and your completed returns form.
• Customers are responsible for the cost of returning items to BLAK.

Please send returns to:

BLAK ONLINE
89 Maunganui Road
Mount Maunganui 3116
Tauranga
New Zealand

Once your return has been received, refunds are processed within 5 working days. Please allow an additional 2–4 working days for the funds to appear in your account.

Please note that returns showing signs of wear or damage may not be accepted and may be returned to the sender.

For any questions regarding your return, please email online@blak.co.nz.

⎯

Exchanges

Need a different size or style? We're happy to help.

If you'd like to exchange for another size or style, please email online@blak.co.nz so we can reserve the item for you, subject to availability.

Customers are responsible for the cost of returning exchange items. We'll cover the cost of shipping your replacement item back to you.

⎯

Sale Items

Items purchased in our End of Season Sale may be returned for a refund or exchanged, unless an additional promotional discount has been applied.

Items purchased from the following categories are Final Sale and cannot be returned for a refund. They may, however, be exchanged or returned for store credit:

• Final Sale
• Flash Sale
• Online Factory Sale
• Any item purchased with an additional markdown beyond the End of Season Sale